Refund policy

Refund Policy

We have a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.

To be eligible for a return, your item must be in the same condition in which you received it, unused, with its tags, and in its original packaging. Returns of used products are not accepted. You will also need the receipt or proof of purchase.

To start a return, please contact us at veyraasupport@gmail.com.

If your return is accepted, we will provide the return address and instructions on how to send your package. Return shipping costs are the responsibility of the customer. If you do not pay them directly, the cost of return shipping will be deducted from your refund. Items sent back to us without first requesting a return will not be accepted.

You may contact us at any time with questions about returns at veyraasupport@gmail.com.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can assess the issue and resolve it. In these cases, return shipping costs will be covered by the store.

Exceptions / Non-returnable Items

Certain types of items cannot be returned, including perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us if you have any questions or concerns about your specific item.

Unfortunately, we cannot accept returns of sale items, used products, or gift cards.

Exchanges

The quickest way to ensure you receive the item you want is to return the item you have and, once the return has been accepted, place a separate order for the new item.

14-Day European Union Cooling-Off Period

Notwithstanding the above, if the goods are shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. As stated above, your item must be in the same condition in which you received it, unused, with its tags, and in its original packaging, and return shipping costs will be your responsibility. You will also need the receipt or proof of purchase.

Refunds

We will notify you once we have received and inspected your return and will let you know whether the refund has been approved. If approved, the refund will automatically be issued to your original payment method within 10 business days, less the cost of return shipping if you did not pay it directly. Please note that your bank or credit card provider may also require additional time to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at veyraasupport@gmail.com.